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Mar 05
2008
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Things could hardly be tougher in the Whitehall front line. Last year Gordon Brown made it clear in his budget speech just what he expects – 4% annual growth in spending on front line services financed out of just 2% overall budget growth.
Enacting this latter day miracle of loaves and fishes is not going to be easy. But it will not happen at all unless Whitehall ends its chronic failure to use market power to deliver sustainable savings in the massive bill the public sector pays for software.
Nowhere else would departments or their agencies tolerate a monopoly or a monoculture. Imagine if every department decided, as policy, to buy its hardware from the same supplier. Of course innovation wouldn’t stop – improvements in manufacturing and the fundamental laws of physics would see to that. But the pace would slow – what’s the incentive if the buyer is locked in? – and the price would rocket.
And that is exactly where we are with software.
Whitehall needs to apply the lessons it has learnt everywhere else – not just that markets drive down cost and improve quality but that sustaining markets requires active fostering with regular deal flow and sufficient encouragement to the supplier community to keep stepping up to the wicket to compete for the work.
We do not expect proprietary software to disappear from the public sector. We don’t even expect, in the short to medium term at least, that there will be a massive shift away from current suppliers to a more heterogeneous world. But we do think that unless Whitehall acts to create a mixed market in software supply then long term savings will be impossible to deliver.
The open source business model is a different one from the proprietary model that currently dominates. And we think those differences mean even a relatively small use of open source will drive big changes that benefit purchasers and ultimately the public.
The key insight of the open source model is that the software you use should be yours to control and customise. It’s not a new concept: the internet depends on open source to direct you to the site you want to see. And the TCP/IP protocols that carry almost all network traffic – whether on the internet or not - have driven out proprietary alternatives not because of heavy handed marketing or the famous “fear, uncertainty and doubt” beloved of computer salesmen of old, but precisely because they are open and so strengthened by peer review.
That openness means that there is a common interest in driving improvements and innovation, making software more reliable, more robust and even simpler to use. And open source is big business: the Linux operating system, at the core of so many open source projects, might have been started in the bedroom of a Finnish student, but today it is at the heart of a multi-billion dollar industry that is revolutionising the way IT works.
We have already seen this in the private sector. Moving to new software solutions based on the open source business model is saving Specsavers, Europe's fastest growing opticians group, hundreds of thousands of pounds a year in licensing alone. Yes, there are costs of transition from one set of software to another, but they are broadly comparable to the familiar cycle of software upgrades that proprietary users have to face every two to five years. The difference is that open source delivers year on year savings once we've got over the hump of the software upgrade.
Bringing those benefits to the public sector might require some people to take what seem like counter-intuitive decisions. The first thing that the big proprietary software firms do when they hear a government department are considering opting for a more diverse range of software suppliers is pitch up at their door offering big discounts.
These tactics have worked well for the proprietary software sellers. Britain only ranks sixth amongst public sector users of open source in the EU. Yet few would claim that means we have better quality IT infrastructure or a better record of delivering IT-led service transformation.
But, like the offers in the summer sales, the discounts offered one day are recouped by mark-ups sought at a later date and, particularly when the purchasers are big central departments, purchasing decisions need to be made in the general interest of the taxpayer, not simply on the basis of who is offering the cheapest price on that one day.
And the supplier lock-in does more than keep costs high, it stifles innovation. Ten years ago the “browser wars” were big news in IT – with two proprietary solutions – Netscape Navigator and Internet Explorer – battling it out to be the desktop gateway to the web. Internet Explorer – offered at the ultimate discount of the ‘free’ download (of course the costs were bundled into the cost of the operating system licence) – eventually crushed Netscape. But with the competition gone, the browser technology stagnated, with the only updates being the endless security patches designed to beat the growing army of ‘blackhats’ trying to hijack our machines.

But then, just not even three years ago, version 1.0 of the open source son of Navigator, Firefox, was released. Suddenly, competition kicked in as open source developers brought their expertise to the browser project. Today as much as a quarter of the world’s internet browsers are using Firefox and while Internet Explorer remains the default choice for most of us, it has radically improved as its developers face up to a struggle to keep market share.
The lesson is that the only way to deliver long term cost savings and sustainable quality improvements will be to actively sponsor some bio-diversity in the software world. A few years ago that could quite easily have been done though the use of proprietary software – in word processors think of Wordstar, AmiPro and Wordperfect – but that option has largely gone: only open source has had the strength to resist the monopoly.
We have been able to resist because we have been able to demonstrate quality. Two key aspects of the open source philosophy – that in general a piece of software should do just one thing but do it well and that individual pieces of software should be designed to work together through the use of open and extensible data formats – means that open source software now dominates the backbone of the internet.
Whitehall is often criticised for its aversion to risk as oppose to its willingness to manage it. Switching to a mixed market for software may strike some as a risk too far. Yet at the same time we work in a world where the Internet is taken to be a given, not just at the “five nines” level of reliability but always there, always on. That constancy is a token of open source, open protocols and open data. It is time these came to the public sector.




