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World-class technical support gives your organisation the confidence to deploy business-critical Open Source infrastructure components on Linux. Our support team will help customers identify and address potential problems before they happen, and minimise the risk of downtime of crucial network services.
Available support services include maintenance and updates, bugs and patch support, problem resolution, compatibility advice, migration advice, upgrade support, performance and tuning advice, and configuration advice.
Support plans
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Business |
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Daylight Hours |
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24/7 |
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| Hours of Coverage |
Weekdays
9am to 5.30pm |
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Monday - Sunday
7am to 7pm |
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Mon-Sun, 7am - 7pm
24x7 for Severity 1 |
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| Support Channel |
Web, Email
and Phone |
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Web, Email
and Phone |
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Web, Email
and Phone |
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| Number of Incidents |
Unlimited |
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Unlimited |
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Unlimited |
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Max. Response Times |
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| Severity 1 |
4 business hours |
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4 business hours |
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4 hours |
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| Severity 2 |
8 business hours |
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8 business hours |
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8 hours |
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| Severity 3 |
1 business day |
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1 business day |
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1 business day |
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| Severity 4 |
2 business days |
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2 business days |
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2 business days |
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We support
- Operating Systems we support Open Source-based network services and applications running on Linux, BSD, Solaris and Windows.
- LDAP Directory up to core team support for OpenLDAP or running Open Source applications in within an Active Directory infrastructure.
- Groupware we specialise in supporting enterprise alternatives to Exchange such as OpenGroupware and Kolab on Linux.
- Enterprise Linux Desktop support for KDE and Gnome on the Red Hat Linux, Ubuntu Linux and OpenSuse Linux.
- MediaWiki including single sign-on functionality, failover and replication on Linux and Solaris.
- Samba helping you manage the Open Source alternative for data sharing between Linux file servers and Microsoft clients.
- Squid Proxy unrivalled Squid expertise based in the UK, clients include Pepsico, 3, UCAS and Yorkshire and Humberside Grid for Learning.
- JBoss the leading Open Source middleware for web and enterprise applications, includes Apache Tomcat.
- Apache the world's most popular web server with over 70% market share.
- PostgreSQL up to core team level support for the most powerful Open Source database.
Benefits
- A proven track record. Sirius has 10 years' experience of supporting large-scale IT transformation projects based on Linux.
- The right resources. Drawn from all technology practice areas, our support professionals are available up to 24x7 by telephone or online
- Deep technical know-how. We bring deep technology consulting skills, proven methodologies and insights that collectively enable us to provide world-class technical support.
- Proactive account management. Each clients is allocated an experienced account manager who continuously reviews how your operational and strategic needs are being met.
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