Support Plans

World-class technical support gives your organisation the confidence to deploy business-critical Open Source infrastructure components on Linux. Our support team will help customers identify and address potential problems before they happen, and minimise the risk of downtime of crucial network services.

Available support services include maintenance and updates, bugs and patch support, problem resolution, compatibility advice, migration advice, upgrade support, performance and tuning advice, and configuration advice.

  Basic   Professional   Enterprise  
Hours of Coverage Weekdays
9am to 5.30pm		   Weekdays
7am to 7pm		   Mon-Sun, 7am - 7pm
24x7 for Severity 1		  
Support Channel Email and Phone   Email and Phone   Email and Phone  
Number of Incidents Unlimited   Unlimited   Unlimited  
  Max. Response Times  
Severity 1 4 business hours   4 business hours   4 hours  
Severity 2 8 business hours   8 business hours   8 hours  
Severity 3 1 business day   1 business day   1 business day  
Severity 4 2 business days   2 business days   2 business days  
             

Benefits

  • A proven track record. Sirius has 10 years' experience of supporting large-scale IT transformation projects based on Linux
  • The right resources. Drawn from all technology practice areas, our support professionals are available up to 24x7 by telephone or online
  • Deep technical know-how. We bring deep technology consulting skills, proven methodologies and insights that collectively enable us to provide world-class technical support
  • Proactive account management. Each clients is allocated an experienced account manager who continuously reviews how your operational and strategic needs are being met